Shipping & Refund Policy
Everything you need to know about how we get your order to you — and what happens if something’s not right.
Shipping Policy
Processing Time
Orders are processed within 2–3 business days of purchase (Monday–Friday, excluding holidays). You’ll receive a confirmation email with tracking information as soon as your order ships.
Shipping Carrier & Timeframe
| Method | Estimated Transit Time |
|---|---|
| USPS Priority Mail | 1–3 business days |
All orders ship via USPS Priority Mail, which includes tracking. Transit times begin after processing and are estimates provided by USPS — not guaranteed delivery dates. Delays due to weather, holidays, or postal disruptions are outside our control.
Shipping Rates
Shipping costs are calculated at checkout based on package weight and destination. [Add flat-rate or free-shipping-threshold details here, e.g. “Free Priority Mail shipping on orders over $75.”]
Where We Ship
Green River Botanicals ships to all 50 U.S. states.
Please note: Hemp-derived CBD products are legal under the 2018 Farm Bill at the federal level, but individual state and local laws can vary and change. By placing an order, you confirm that purchasing and receiving hemp-derived CBD products is legal in your state and jurisdiction. Green River Botanicals is not responsible for orders seized or delayed by local authorities due to state-specific restrictions.
Order Tracking
Once your order ships, you’ll receive a tracking number by email. If you haven’t received tracking within 3 business days of ordering, please contact us.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, or tracking shows delivery but you haven’t received it, contact us within 7 days so we can file a claim with USPS and get a replacement sent out.
Refund & Satisfaction Guarantee Policy
Our Satisfaction Guarantee
We stand behind the quality of our products. If you’re not satisfied with your purchase, we offer a one-time satisfaction guarantee per customer — even if the product has been opened and used. Just reach out within 30 days of your delivery date, and we’ll issue a full refund to your original payment method.
How to Request a Refund
- Contact our support team with your order number and the reason for your return.
- We’ll confirm eligibility and issue your refund — no need to ship the product back unless requested.
- Refunds are processed within 5–7 business days and returned to your original payment method.
Limits on the Guarantee
- The satisfaction guarantee applies once per customer/household.
- Requests must be made within 30 days of the delivery date.
- Bundles, sale/clearance items, and gift cards may be excluded — [confirm your exclusions here].
Damaged, Defective, or Incorrect Items
These are always covered, regardless of the one-time guarantee limit. Contact us within 7 days of delivery with your order number and a photo of the issue, and we’ll send a replacement or issue a refund at no cost to you.
Order Cancellations
Need to cancel or change an order? Contact us as soon as possible — if it hasn’t shipped yet, we’re happy to help. Once an order has shipped, our standard refund policy above applies.
