Shipping & Refund Policy
Everything you need to know about how we get your order to you — and what happens if something’s not right.
Shipping Policy
Processing Time
Orders are processed within 2–3 business days of purchase (Monday–Friday, excluding holidays). You’ll receive a confirmation email with tracking information as soon as your order ships.
Shipping Carrier & Timeframe
| Method | Estimated Transit Time |
|---|---|
| USPS Priority Mail | 1–3 business days |
All orders ship via USPS Priority Mail, which includes tracking. Transit times begin after processing and are estimates provided by USPS — not guaranteed delivery dates. Delays due to weather, holidays, or postal disruptions are outside our control.
Shipping Rates
Shipping costs are calculated at checkout based on package weight and destination. [Add flat-rate or free-shipping-threshold details here, e.g. “Free Priority Mail shipping on orders over $75.”]
Where We Ship
Green River Botanicals ships to all 50 U.S. states.
Please note: Hemp-derived CBD products are legal under the 2018 Farm Bill at the federal level, but individual state and local laws can vary and change. By placing an order, you confirm that purchasing and receiving hemp-derived CBD products is legal in your state and jurisdiction. Green River Botanicals is not responsible for orders seized or delayed by local authorities due to state-specific restrictions.
Order Tracking
Once your order ships, you’ll receive a tracking number by email. If you haven’t received tracking within 3 business days of ordering, please contact us.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, or tracking shows delivery but you haven’t received it, contact us within 7 days so we can file a claim with USPS and get a replacement sent out.
Refund & Satisfaction Guarantee Policy
Our Satisfaction Guarantee
We stand behind the quality of our products. If you’re not satisfied with your purchase, we offer a one-time satisfaction guarantee per customer — even if the product has been opened and used. Just reach out within 30 days of your delivery date, and we’ll issue a full refund to your original payment method.
How to Request a Refund
- Email our support team with your order number and the reason for your return.
- We’ll confirm eligibility and issue your refund — no need to ship the product back unless requested.
- Refunds are processed within 5–7 business days and returned to your original payment method.
Limits on the Guarantee
- The satisfaction guarantee applies once per customer/household.
- Requests must be made within 30 days of the delivery date.
- Bundles, sale/clearance items, and gift cards may be excluded — [confirm your exclusions here].
Damaged, Defective, or Incorrect Items
These are always covered, regardless of the one-time guarantee limit. Contact us within 7 days of delivery with your order number and a photo of the issue, and we’ll send a replacement or issue a refund at no cost to you.
Order Cancellations
Need to cancel or change an order? Contact us as soon as possible — if it hasn’t shipped yet, we’re happy to help. Once an order has shipped, our standard refund policy above applies.
Internal note (delete before publishing): This policy is a starting template and should be reviewed by legal counsel familiar with hemp/CBD e-commerce and your merchant processor’s terms, since return/refund handling can affect chargeback risk with high-risk payment processors.
RETURN POLICY
We hope you love what you ordered. But in case you don’t – you have up to 30 days to return items purchased. Item must be received at our facility within 30 days of ordering (please allow 5-7days for return mail).
Items must be in their original condition: unused with tags still on them or safety seal still intact. Items not in this condition will not be accepted. Items which are damaged or defective may be returned at any time. Final Sale items cannot be returned or exchanged.
Refunds require proof of purchase: the invoice mailed to you or the original credit card used for the purchase.
We do not accept C.O.D deliveries. If you choose to not use our pre-paid return labels, shipment is at your expense. Unfortunately, we cannot refund your original shipping charges.
All refunds will be credited in their entirety to your original form of payment.
At this time, we are unable to accept returns or exchanges for international purchases.
RETURN PROCESS:
- Print your invoice or use the one we sent with your shipment
- Indicate which item(s) you are wanting to return
- Prepare your return package with your items for return and the marked invoice.
- Email us at [email protected] to have a pre-paid USPS return shipping label emailed to you.
- Ship the Item to us at:
Green River Botanicals
36 Kel Co Rd,
Candler, NC 28715
EXCHANGING BY MAIL?
Please contact us at [email protected] to ensure the correct exchange. Use the instructions above to return the original item.
GREEN SHIPPING
In our efforts to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
